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Noticeboard

Important notice regarding the change to our booking appointments system. Please click on appointments and update to view. Thank you

 

PHARMACY FIRST

 

GO STRAIGHT TO YOUR PHARMACIST FOR EXPERT ADVICE AND TREATMENT.

Pharmacy First provides the local population with rapid accesss to a pharmacist who can provide self-care advice on a range of minor illnesses.

 

Please click on the latest news section on the right hand side of this screen for further information.

WEBSITE DISCLOSURE

Alll GP practices are required to declare the mean earnings (e.g average pay) for GPs working to deliver NHS services to patients at each Practice. The average pay for GPs working in Armley Medical Practice in the last financial year was £86,222 beofre tax and national insurance. this is for 6 full time GPs and 2 part time GPs who worked in the practice for more than 6 months.

Practice Policies

Confidentiality & Medical Records

Locked blue folderThe practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

 

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.

 

Complaints

Customer service formWe make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately.

Complaints and Concerns

 

Parliamentary and Health Service Ombudsman (PHSO), the Local Government Ombudsman (LGO) and Healthwatch England have launched “My expectations for raising concerns and complaints” which describes what good looks like from the perspective of individuals who wish to raise a concern or make a complaint about health and social care services.

 

The report is available in the link below:-

http://www.ombudsman.org.uk/myexpectations

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.



 
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